Privacy Policy

Balance Packing Company Limited (“the Company”) places great importance on the protection of personal data of our customers, business partners, and website users. This Privacy Policy is established to explain how we collect, use, disclose, and retain your personal data.

1. Personal Data We Collect

The Company may collect your personal data, including but not limited to:

Full name
Company name
Phone number
Email address
Other contact information (such as LINE)
Information you provide via forms on our website

2. Purpose of Data Use

The Company uses your data for the following purposes:

To contact you and provide information about our products/services
To prepare quotations and process orders
To provide customer service and follow up on work
To improve our products, services, and customer experience
For marketing communications (only where you have given consent)

3. Disclosure of Personal Data

The Company will not disclose your personal data to third parties, except in the following cases:

When we have received your consent
When necessary for service operations (e.g., logistics providers, IT service providers, or CRM systems)
When required by law or by government authorities